Shipping policy
Our Commitment
At Piergiorgio Cerroni, every order is prepared with the same care and attention devoted to the creation itself.
From the moment your purchase is confirmed until it arrives at your doorstep, our priority is to provide a secure, reliable, and refined delivery experience.
Order Processing
Orders are generally prepared within 1–3 business days.
Orders placed during weekends or public holidays will be processed on the next available business day.
Certain creations, including made-to-order or customized pieces, may require additional preparation time. If this applies to your order, we will keep you informed throughout the process.
Shipping Options
We offer two delivery services designed to suit your preferences.
Standard Shipping
Our standard shipping service provides secure and reliable delivery worldwide.
Premium Shipping
For clients seeking an elevated experience, Premium Shipping includes:
- Priority order processing
- Faster delivery
- Dedicated customer support
- Extended return period of up to 60 days
Available shipping options and costs are calculated automatically during checkout according to your destination.
Estimated Delivery Times
Delivery times may vary depending on the destination.
United States
5–8 business days
International
7–14+ business days
Please note that these delivery estimates may occasionally vary due to customs procedures, courier operations, weather conditions, or other circumstances beyond our control.
International Shipping
Piergiorgio Cerroni proudly ships to clients around the world.
International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities. These charges are determined by the destination country and remain the responsibility of the recipient unless otherwise specified during checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may require up to 48 hours before becoming visible within the courier's system.
Shipping Address
To ensure a smooth delivery experience, we kindly ask that all shipping information be carefully reviewed before completing your purchase.
Piergiorgio Cerroni cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided at checkout.
Should a shipment be returned due to an incorrect address, additional shipping charges may apply before reshipment.
Delivery Delays
While we always strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including customs inspections, adverse weather conditions, transportation disruptions, or courier-related issues.
If your shipment experiences an unexpected delay, our Customer Care team will be pleased to assist you.
Undeliverable or Returned Shipments
If an order cannot be delivered or is returned to us because it was refused or not collected, our team will contact you to discuss the available options.
Additional shipping charges may apply for a new shipment.
Where applicable, refunds for returned orders will be processed in accordance with our Return & Refund Policy.
Customer Care
If you require any assistance regarding your shipment, our Customer Care team will be pleased to help.
You may contact us at:
piergiorgiocerroniofficial@gmail.com
or through the Contact section of our website.