Informativa sulle spedizioni

Shipping Policy - Piergiorgio Cerroni

1. General Information
At Piergiorgio Cerroni, we are committed to providing a fast, secure, and efficient shipping experience. This policy outlines our shipping methods, estimated delivery times, costs, and other important details regarding the shipment of your purchases.

2. Processing Times

  • Orders are generally processed within 1-3 business days.

  • Orders placed over the weekend or on holidays will be processed on the next business day.

  • Custom or made-to-order products may require additional processing time.

3. Shipping Methods and Costs

  • We offer two shipping options: Standard and Premium.

  • Premium Shipping offers an exclusive service with accelerated shipping times, priority order management, and dedicated support. With this option, your order will be treated with maximum care and speed. Plus, your return window is extended to 60 days.

  • Shipping costs are calculated automatically at checkout based on your shipping location and the selected method.

  • There may be special promotions offering free shipping on certain orders or for specific regions.

4. Estimated Delivery Times

  • Standard Shipping:

    • USA: 5-8 business days

    • International: 7-14 business days or more, depending on the destination country.

  • Premium Shipping:

    • Premium Shipping offers priority handling of your order, ensuring faster response times and a more efficient process, with optimized delivery times for a smoother and exclusive experience.

Estimated delivery times are indicative and may be influenced by external factors such as customs, courier delays, or unforeseen circumstances.

5. International Shipping

  • We ship internationally to many countries worldwide.

  • Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country.

  • Customs processing times may vary and are beyond our control.

6. Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking information may take up to 48 hours to update after shipping.

7. Address Accuracy and Delivery Issues

  • It is the customer's responsibility to provide a correct shipping address. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

  • If the package is marked as "delivered" but not received, we recommend checking with the local courier or neighbors before contacting us.

8. Lost or Delayed Shipments

  • If your package is lost or delayed significantly, please contact us immediately. We will work to resolve the issue as quickly as possible.

  • We are not responsible for delays caused by external factors such as weather conditions, customs inspections, or courier issues.

9. Returns Due to Shipping Issues

  • If a package is undeliverable or not picked up, we will inform the customer and arrange for a new shipment (additional fees may apply).

  • Refunds for returned shipments will be issued minus the original shipping costs.

10. Contact Information
If you have any questions or need further information regarding shipping, please feel free to contact us at piergiorgiocerroniofficial@gmail.com.

Thank you for choosing Piergiorgio Cerroni!