Refund policy
Return, Refund & Warranty Policy
Our Commitment
At Piergiorgio Cerroni, every creation is designed to celebrate life's most meaningful moments.
We are committed to ensuring that every purchase reflects the quality, craftsmanship, and service our clients expect. If, for any reason, your experience does not meet your expectations, our team will be pleased to assist you with returns, refunds, warranty claims, or repairs.
Returns
Return Period
You may request a return within 30 days of receiving your order.
Clients who select Premium Shipping benefit from an extended return period of 60 days.
Return Eligibility
To qualify for a return, the item must:
- Be unworn and unused.
- Be returned in its original condition.
- Include the original packaging, certificates (where applicable), and any accessories provided.
- Show no signs of wear, modification, or damage.
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To initiate a return, please contact our Customer Care team at:
piergiorgiocerroniofficial@gmail.com
Please include:
- Order number
- Full name
- Item(s) you wish to return
- Reason for the request
- Photos and/or videos (when applicable)
Once reviewed, our team will provide all necessary return instructions.
Return Shipping
Return shipping costs remain the responsibility of the customer unless the item received is damaged, defective, or incorrect.
For your protection, we strongly recommend using a tracked and insured shipping service.
Refunds
After your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow approximately 3–5 business days for the refund to be processed after approval, depending on your payment provider.
Original shipping charges are non-refundable.
Items Not Eligible for Return
Unless defective or incorrect, the following items cannot be returned:
- Personalized jewelry
- Custom-made creations
- Made-to-order pieces
- Final Sale or Clearance items
- Gift Cards (where applicable)
Incorrect or Damaged Items
If your order arrives damaged, defective, or differs from the item purchased, please contact us within 5 days of delivery.
After reviewing your request, we may offer:
- A replacement item
- A full refund
- Another appropriate solution based on the circumstances
Warranty
Every Piergiorgio Cerroni creation is covered by a 3-month limited warranty against manufacturing defects under normal use.
The warranty includes the repair or replacement of defective components resulting from manufacturing faults.
Stone Replacement
For eligible jewelry, we will replace a missing diamond or gemstone free of charge within 3 months of purchase, provided the missing stone weighs less than 0.12 carats and the loss is not the result of accidental damage or misuse.
Ring Resizing
Most rings may be resized within 30 days of purchase for a nominal service fee.
Customers are responsible for shipping costs associated with resizing.
Please allow approximately 2–7 business days for resizing services.
Eternity rings cannot be resized and are therefore excluded from this service.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Scratches, dents, or surface abrasions
- Water or moisture damage
- Damage caused by misuse, accidents, or negligence
- Lost or stolen jewelry
- Damage resulting from repairs performed by third parties
- Natural aging of finishes or plating
- Stones lost due to accidental impact or improper use
Repairs
Should your jewelry require inspection or repair, please contact our Customer Care team before shipping the item.
Include:
- Order number
- Full name
- Description of the issue
- Photos of the jewelry
Our specialists will guide you through the repair process and provide the appropriate instructions.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already entered production or have been dispatched may no longer be eligible for cancellation.
Customer Care
If you have any questions regarding returns, refunds, warranty, repairs, or your order, our Customer Care team will be pleased to assist you.