FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

How can I place an order?

Selecting your piece is an experience in itself.
Explore our collections, choose the creation that resonates with you, and complete your order in a few effortless steps.

A confirmation will be sent to you once your purchase has been completed.

Do you ship internationally?

Piergiorgio Cerroni offers worldwide shipping, ensuring our creations reach you wherever you are.

What are the shipping times?

Delivery times vary according to destination:

  • United States: 5–7 business days
  • International: 7–14+ business days

For a more elevated experience, Premium Shipping offers priority handling, accelerated delivery, dedicated assistance, and an extended return window of up to 60 days.

You will receive your tracking details once your order has been dispatched.

How can I track my order?

As soon as your order leaves our care, you will receive a tracking link, allowing you to follow its journey in real time.

RETURNS & REFUNDS

What is your return policy?

We are committed to your complete satisfaction.
Should your selection not meet your expectations, you may request a return within 30 days of delivery.

With Premium Shipping, this period is extended to 60 days.

All items must be returned in their original condition, unworn and with their original packaging.

How can I request a return or refund?

To initiate a request, kindly contact us providing:

  • Order number
  • Item details
  • Reason for the request
  • Visual documentation (photos or videos)
  • Your contact information

Our team will carefully review your request and guide you through the next steps.

Are returns free?

Return shipping costs are the responsibility of the customer, except in the rare case of a damaged or incorrect item.

PRODUCT & CARE

What materials do you use?

Each Piergiorgio Cerroni creation is crafted using carefully selected materials, including gold, diamonds, rhodium, and other precious elements.

Every piece reflects a commitment to refined craftsmanship, enduring brilliance, and timeless elegance.

How can I care for my jewelry?

To preserve the integrity and radiance of your piece:

  • Avoid contact with perfumes, lotions, and chemical agents
  • Store each creation separately
  • Clean gently with a soft cloth and warm water

AFFILIATES & COLLABORATIONS

Interested in collaborating with Piergiorgio Cerroni?

We welcome meaningful collaborations that reflect our aesthetic and values.
We invite you to contact us via our official channels to explore potential opportunities.

CUSTOMER SUPPORT

How can I contact you?

For any inquiry, our team remains at your complete disposal.
Please use the contact form available on our website, and we will respond with the utmost care and attention.