FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

How do I place an order?

Choosing a Piergiorgio Cerroni creation is designed to be a seamless experience.

Explore our collections, select the piece that speaks to you, and complete your purchase through our secure checkout. Once your order has been confirmed, you will receive a confirmation email with all the details of your purchase.

Do you ship internationally?

Yes. We proudly offer worldwide shipping, allowing our creations to reach clients around the globe with the same attention to quality, care, and elegance.

How long does shipping take?

Estimated delivery times vary depending on your location:

United States: 5–7 business days

International: 7–14+ business days

For an enhanced experience, Premium Shipping includes priority order processing, expedited delivery, dedicated customer support, and an extended return period of up to 60 days.

Once your order has been dispatched, you will receive a tracking link to follow its journey.

How can I track my order?

As soon as your order leaves our care, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your delivery in real time.

 

RETURNS & REFUNDS

What is your return policy?

Your satisfaction is at the heart of everything we do.

If your purchase does not fully meet your expectations, you may request a return within 30 days of receiving your order.

Clients who select Premium Shipping benefit from an extended 60-day return period.

Returned items must be unworn, unused, and returned in their original packaging.

 

How do I request a return or refund?

To begin a return request, please contact our Customer Care team and include:

• Your order number
• The item(s) you wish to return
• The reason for your request
• Photos or videos showing the condition of the item (when applicable)
• Your full name and contact details

Our team will carefully review your request and provide you with the appropriate return instructions.

Are returns free?

Unless an item arrives damaged or an incorrect product has been received, return shipping costs remain the responsibility of the customer.

 

PRODUCTS & CARE

What materials do you use?

Each Piergiorgio Cerroni creation is crafted using carefully selected precious materials, including gold, natural diamonds, lab-grown diamonds, pearls, and other fine gemstones.

Every piece reflects our commitment to exceptional craftsmanship, timeless elegance, and enduring quality.

 

How should I care for my jewelry?

To preserve the beauty and brilliance of your jewelry, we recommend:

• Avoiding direct contact with perfumes, lotions, cosmetics, and chemical agents.
• Storing each piece separately to prevent scratches.
• Cleaning gently with a soft cloth and lukewarm water.
• Removing jewelry before engaging in activities that may expose it to unnecessary impact or harsh conditions.

With proper care, your Piergiorgio Cerroni creation is designed to be enjoyed for generations.

 

COLLABORATIONS

Can I collaborate with Piergiorgio Cerroni?

We are always pleased to discover creators, professionals, and partners whose vision reflects the values and aesthetic of our brand.

If you are interested in collaborating with Piergiorgio Cerroni, we invite you to contact us through our official channels. Every request is carefully reviewed by our team.

 

CUSTOMER CARE

How can I contact Customer Care?

Our Customer Care team is always available to assist you with any questions regarding our collections, orders, or services.

Simply complete the contact form available on our website, and we will respond as promptly as possible with the attention and professionalism that define the Piergiorgio Cerroni experience.