FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

ORDERS & SHIPPING

How can I place an order?
It’s easy: browse our collections, add your favorite jewelry to the cart, and complete your purchase in just a few clicks. You’ll receive a confirmation email once your order is placed.

Do you ship internationally?
Yes, we offer international shipping so you can receive our jewelry no matter where you are in the world.

What are the shipping times?
Shipping times vary depending on the destination. Standard shipping within the United States typically takes 5-7 business days, while international shipping may take 7-14+ business days. You’ll receive a tracking link as soon as your order is dispatched.

How can I track my order?
Once your order has been handed over to the courier, you’ll receive an email with a tracking link so you can monitor your delivery in real time.

RETURNS & REFUNDS

What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not, you can request a return within 30 days of receiving your order. Items must be unused, unworn, and returned in their original packaging.

How can I request a return or refund?
Please contact us and provide the following information:

  • Order number

  • Names of the purchased items

  • Reason for the return/refund

  • Photos and videos showing the condition of the product

  • Customer details (full name and contact information)

After review, we’ll provide all necessary instructions to proceed.

Are returns free?
Return shipping costs are the responsibility of the customer, except in the case of damaged or incorrect items.

PRODUCTS & JEWELRY CARE

What materials do you use?
Our collections are made from high-quality materials such as gold, rhodium, fine metals, and cubic zirconia. Each piece is thoughtfully crafted to ensure elegance and long-lasting durability.

How can I care for my jewelry?
To maintain its shine:

  • Avoid direct contact with perfumes, lotions, and chemicals.

  • Store pieces separately to prevent scratches.

  • Clean gently with a soft cloth and warm water.

AFFILIATES & COLLABORATIONS

Do you have an affiliate program?
Yes! We offer an exclusive program with commissions on every sale generated through your referrals. Contact us for more details.

Can I collaborate with Piergiorgio Cerroni?
We are always open to new collaborations with influencers and content creators. Reach out via email or social media with your information—we’d love to explore a potential partnership.

CUSTOMER SUPPORT

How can I contact you?
For any questions or assistance, please fill out the form available in the "Contact" section of our website. We’ll be happy to help you as soon as possible with professionalism and care.